Cancellation & Refund Policy

Effective Date: September 18, 2026

1 · Introduction

This Cancellation & Refund Policy ("Policy") explains how paid FamScapes membership plans are billed and renewed, how to cancel, and when refunds may be available. It forms part of the FamScapes Terms of Service. For cancellation, renewal, and refund matters, this Policy controls to the extent of a direct conflict with the Terms of Service, subject to applicable law.

FamScapes membership charges pay for access to FamScapes features. They are not deposits, passenger funds, or payments for airfare, lodging, cruises, activities, transportation, insurance, or other third-party travel services. Section 12 explains the distinction.

Capitalized terms not defined in this Policy have the meanings given in the Terms of Service.

2 · Cancellation & refund policy at a glance

This summary is provided for convenience. The sections that follow provide the fuller terms.

3 · Membership plans and pricing

Release 1.0 offers a Free plan and a paid Pro membership. Pro may be purchased on a monthly or annual billing schedule. Current standard U.S. pricing is summarized below; any promotional or different price offered to you will be shown before you complete the purchase, and the price displayed at checkout governs that transaction.

Taxes, if applicable, may be added at checkout as described in Section 10.

4 · Billing and payment authorization

When you purchase Pro, you authorize FamScapes and its payment processor to charge the payment method you provide for the price, billing interval, taxes, and other purchase terms disclosed at checkout. Pro fees are charged in advance for the applicable billing period.

FamScapes uses a third-party payment processor for payment-card transactions and does not receive or store your full payment-card number in its core systems. You are responsible for keeping your billing information reasonably current.

5 · Automatic renewal

Pro is a recurring membership. A monthly Pro membership renews each month and an annual Pro membership renews each year until you cancel. Unless you cancel before the next renewal, the payment method on file may be charged the then-applicable price for the next billing period, plus applicable taxes.

The renewal terms are presented at or before checkout. FamScapes will provide renewal, reminder, or other subscription notices when required by applicable law. Your current plan and renewal information should also be available through your billing settings.

6 · How to cancel

You may cancel Pro at any time through your FamScapes billing settings. If you enrolled online, the cancellation process is intended to be available online without requiring you to contact support. If you cannot access the billing settings or need help, contact billing@famscapes.com.

Unless applicable law or a specific offer states otherwise, cancellation takes effect at the end of your current paid billing period. You keep Pro access through that date, and you will not be charged for the next renewal. Cancellation stops future renewal; it does not automatically reverse charges already incurred.

Moving from Pro to Free is treated as cancellation of the paid membership. Section 11 explains the separate effect on your account and trip information.

7 · Refunds

Except as described below or required by applicable law, FamScapes membership fees are non-refundable and we do not provide credits for unused portions of a billing period.

7.1 · Monthly Pro

Monthly Pro charges are non-refundable. If you cancel, you keep Pro access through the end of the monthly period you already paid for, and the membership will not renew after that period.

7.2 · Initial annual purchase — 14-day satisfaction guarantee

If you are not satisfied with Pro, use your FamScapes billing settings within 14 days after your initial annual Pro charge or contact billing@famscapes.com for assistance. FamScapes will refund that initial annual charge in full. When the refund is issued, Pro access ends and the account moves to the Free plan. This 14-day guarantee applies only to the initial annual purchase, not to later annual renewal charges, unless applicable law provides otherwise.

7.3 · Billing errors or duplicate charges

If you believe you were charged incorrectly, charged more than once, or charged after a cancellation that should already have taken effect, contact billing@famscapes.com. We will review the charge and, where appropriate, correct the billing or issue a refund. We may ask you to verify the account or billing email for security.

7.4 · If FamScapes ends a paid service

If FamScapes permanently discontinues the paid Pro service during a prepaid billing period and does not make a substantially similar paid service available for the remaining period, FamScapes will provide a prorated refund of prepaid fees for the unused portion unless another remedy is permitted or required by applicable law.

7.5 · Refund processing

Approved refunds are sent to the original payment method through our payment processor. The time required for the refund to appear in your account can vary by payment method and financial institution. FamScapes may issue a goodwill refund or credit in other circumstances at its discretion; doing so does not create an entitlement to future refunds.

Nothing in this Section limits any non-waivable cancellation, refund, or cooling-off right available under applicable law.

8 · Changing your plan or billing schedule

FamScapes may allow you to move between Free and Pro or change the billing schedule for Pro. Before you confirm a paid plan change, the Service should show the timing of the change and any charge, credit, or proration that applies.

A move from Pro to Free takes effect at the end of the current paid billing period unless applicable law or an offer provides otherwise. Other plan or billing-schedule changes may take effect immediately or at the next renewal, depending on the option you select and the terms shown when you make the change.

9 · Failed or declined payments

If a payment is declined or cannot be completed, FamScapes or its payment processor may retry the charge and may ask you to update your payment method. We may send billing notices about the failed payment.

If payment remains unresolved, Pro access may be suspended or may end and the account may move to the Free plan. A failed payment does not by itself delete your account or trip information; continued access is subject to the Free-plan limits, the Terms of Service, and applicable privacy and retention policies.

10 · Price changes, taxes, and promotions

Price changes. FamScapes may change membership prices. A price increase will not change a billing period you have already paid for. If a new price will apply to a future renewal, FamScapes will provide advance notice when required by applicable law so you can cancel before the new price takes effect.

Taxes. Membership prices may be subject to sales, use, value-added, or similar taxes depending on the transaction and applicable law. Where required, taxes may be calculated and added at checkout or on the applicable charge.

Promotions. A promotional, discounted, or introductory offer may have additional terms disclosed with the offer. If those terms address pricing or duration for that offer, they apply to the offer for the period stated.

11 · Cancellation, Free-plan access, and account deletion

Canceling Pro and deleting your FamScapes account are different actions. Canceling Pro stops future paid renewals and normally moves the account to the Free plan at the end of the paid period. It does not by itself delete your account, family information, or trip content.

After the paid period ends, some Pro-only functionality may no longer be available and your continued use is subject to the limits of the Free plan. Account deletion and personal-information deletion are handled separately under the Service, Privacy Notice, and Consumer Health Data Privacy Policy where applicable.

12 · Third-party travel purchases are not covered

This Policy applies only to fees paid directly to FamScapes for a FamScapes membership. In Release 1.0, FamScapes does not itself accept passenger funds, issue travel tickets, make or confirm travel reservations, or collect payment for third-party travel services.

If FamScapes links or refers you to an airline, lodging provider, activity provider, insurer, online travel service, or another independent third party, any purchase or reservation you make with that provider is governed by the provider's own terms, cancellation rules, and refund policy. Requests for refunds of those third-party charges must be directed to the provider unless FamScapes expressly states otherwise for a future feature under separate terms.

13 · Changes to this Policy

FamScapes may update this Policy as the Service, law, or our membership practices change. We will update the "Last updated" date when we revise it. If a change materially affects renewal, cancellation, or refund rights, we will provide additional notice where appropriate or required by law.

Unless applicable law or a specific agreement requires otherwise, materially adverse changes to cancellation or refund terms will apply prospectively to future charges or renewal periods rather than retroactively changing a paid billing period already in progress.

14 · Contact us

Questions about membership billing, cancellation, or refunds may be sent to:

• Billing: billing@famscapes.com
• General support: support@famscapes.com
• Mail: FamScapes, LLC, 10 Glenlake Parkway, Suite 130, Atlanta, GA 30328, USA

For privacy or account-data requests, use the contact information provided in the Privacy Notice or Consumer Health Data Privacy Policy, as applicable.